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Delivery Fee

HKD100 per order, free delivery for order over HKD3,000.

Goods will be delivered to Hong Kong only and no delivery service to other countries.

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Payment Method

We accept Visa、Mastercard, American Express credit card and Alipay (HK).

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Delivery Method

A Dispatch Notification email will be sent to you after courier has dispatched your order. The majority of our orders will be arranged the delivery within 3 business days after the payment is verified. You can expect to receive the Notification email within 3-5 business days after order placed. The email contains the details of your order and tracking number. 

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Goods Return

We accept products sold with not more than 7 days of receipt (based on the delivery record) to apply for return. Please contact us and provide your Order Number, Returned Products and the Reason for your return.

Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.

Send the returning items to: Workshop A6, 21/F., TML Tower, 3 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong.

All return shipping fee must be prepaid. We cannot accept COD returns.

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.


Non-returnable items

  • • Any product that is returned more than 7 days after receipt.

  • • Any product that has been opened or used (taken out of its plastic wrap or box).

  • • Any product that is not in its original condition, is damaged, or is missing parts.

  • • Any discount, clearance or sales product that stated non-returnable.

  • • Any free gift product and samples.

  • • Any protective care items.

  • • In the event of dispute, our decision shall be final and conclusive.


Refund timeline

3-4 weeks upon the item return to us.

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 10% of the value of products as re-stocking fee.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for delivery fee of resending goods.
 

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