接觸殺菌的原理？ How does contact-killing work?
由於GERMAGIC™百里香塗層成份含有具廣譜殺細菌和病毒的百里酚，當微生物到達塗層的表面跟殺菌劑接觸，塗層的微膠囊有機物能刺破細菌和病毒外壁，把微生物殺滅。
Since the ingredients of GERMAGIC™ Thyme Coating contain Thymol, which can kill a broad spectrum of bacteria and viruses, the coated microcapsules can puncture the outer walls of bacteria/viruses and kill the micro-organisms when they reach the surface of the coating and come into contact with the bactericide.
釋放殺菌的原理？ How does release-killing work?
GERMAGIC™百里香塗層是一個微膠囊技術包裹著揮發性的殺菌劑以達到延緩釋放的效果。當微生物還在空氣飄游的時候接觸到釋放出來的殺菌劑便會被殺滅。
GERMAGIC™ Thyme encapsulates volatile biocides which are continuously control-released into the air. The microbes are eliminated when they come into contact with these volatile biocides in air.
抗菌黏連的過程是否有殺菌作用？原理是什麽？ Is GERMAGIC™ Thyme an anti-adhesion germicidal? If not, how does it work?
抗菌粘連沒有殺菌作用，不過它可以騰空空間給接觸殺滅再次殺滅。我們的塗層是使用了微膠囊包裹殺菌劑，當我們選擇微膠囊物料的時候，選擇了一些特別的物料，可以防止微生物依附在表面。
GERMAGIC™ Thyme‘s anti-adhesion is not germicidal. However, it promotes contact-killing as it prevents the surface from being covered. Anti-adhesion is achieved by selecting special encapsulant material which promotes anti-adhesion during the formulation stage.
GERMAGIC™百里香塗層能對抗新型冠狀病毒（SARS-COV-2）？ Can GERMAGIC™ Thyme fight against the Novel Coronavirus Disease (SARS-CoV-2)?
由於新型冠狀病毒（SARS-COV-2）是全新的病毒株，世界各大檢測機構暫時還未有提供該病毒的檢測服務。我們會一直密切關注有關新型冠狀病毒的檢測測試。現時，美國EPA和加拿大衛生部也推出了有關殺滅新型冠狀病毒的測試計劃，建議業界以視為「金指標」的貓杯狀病毒（FCV）為新型冠狀病毒的替代病毒。我們早前已經在澳洲對貓杯狀病毒進行殺滅測試並取得>99.99%的殺滅率，並確認對新型冠狀病毒為有效。
As the Novel Coronavirus (SARS-CoV-2) is a new virus strain, there is currently no facility that provides SARS-CoV-2 for testing. We will continue to engage with various test centres for any update on the Novel Coronavirus test.
US EPA and Health Canada have implemented test programs to evaluate disinfectants’ efficacy against the Novel Coronavirus. The “Gold Standard”, Feline calicivirus (FCV), has been recommended to be the surrogate virus to substitute SARS-CoV-2. We have already tested GERMAGIC™ Thyme against FCV in Australia and have achieved a >99.99% reduction rate, thus supporting that GERMAGIC™ Thyme is effective against the Novel Coronavirus.
使用GERMAGIC™百里香塗層安全嗎？ Is it safe to use GERMAGIC™ Thyme Coating?
GERMAGIC™百里香塗層已經於多個國家通過及取得超過100張認證及測試，包括「急性經口毒性測試」、「急性吸入毒性測試」和「多次完整皮膚刺激測試」證實對任何年齡人仕和竉物均無毒無害。更曾經在多間醫院進行長達六個月的臨床測試，證實吸入與及進食均完全。
GERMAGIC™ Thyme Coating has passed and obtained more than 100 certifications and tests in various countries, including "Acute Oral Toxicity Test", "Acute Inhalation Toxicity Test" and "Multiple Complete Skin Irritation Tests" and have confirmed that it is non-toxic and harmless to any age group of humans and pets. Clinical tests have been conducted in several hospitals for up to six months and confirmed that it is safe for both being inhaled and taken into the body.
GERMAGIC™百里香塗層對皮膚有害嗎？Is GERMAGIC™ Thyme Coating harmful to the skin?
GERMAGIC™百里香塗層已經通過「多次完整皮膚刺激測試」以及PH測試，測試結果為無刺激性及PH值為7.81，即使人體或動物長時期接觸亦無害。若個別使用者對百里香過敏，建議先咨詢家庭醫生。
GERMAGIC™ Thyme Coating has passed the "multiple complete skin irritation test" and pH test. The test result is non-irritating with the human body or animal that is exposed to it for a long period of time and its pH value is 7.81. If individual users are allergic to thyme, it is recommended to consult a doctor first.
GERMAGIC™百里香塗層有效期多久？ What is the validity period of GERMAGIC™ Thyme Coating after application?
GERMAGIC™百里香塗層證實有效期長達90天，但請注意酒精及洗潔精會減低塗層的有效期時間。
GERMAGIC™ Thyme Coating has been verified that it can last for up to 90 days after application, but please note that alcohol and detergent will reduce the coating's validity period.
市面上有很多聲稱能夠提供保護塗層的產品，為什麼要選擇GERMAGIC™百里香塗層？ Why choose GERMAGIC™ Thyme Coating among many other products on the market that claim to provide a protective coating?
GERMAGIC™百里香塗層已經研發超過17年，由香港科技大學負責研究針對香港環境，已經擁有超過100張認證及臨床實驗，完全100%香港製造，自然是信心的保證。
GERMAGIC™ Thyme Coating has gone through research and development for more than 17 years by The Hong Kong University of Science and Technology. It has more than 100 certifications and clinical trials. It is 100% made in Hong Kong.
GERMAGIC™百里香塗層跟光觸媒技術有何分別？ How is GERMAGIC™ Thyme Coating different from photocatalyst technology?
我們不便去評論個別技術，但據說光觸媒技術是需要透過UV紫外線產生化學作用從而進行消毒，但如果消毒地點長期缺乏UV紫外線，塗層的抗菌效力便會逐漸降低或失效。相反GERMAGIC™百里香塗層因為是使用接觸殺滅及釋放殺滅，所以並不存在以上問題。
We will not comment on individual technologies but it is known that photocatalyst technology needs to be chemically disinfected by UV rays. However, if UV rays are lacking in disinfection environment for a long time, the antibacterial efficacy of the coating will gradually decrease or fail. On the contrary, GERMAGIC™ Thyme Coating does not have the above issue because it uses contact-killing and release-killing mechanisms.
假使某些地方或物件經常暴露或接觸到很多細菌及病毒，這會令其滅菌功能降低甚至消失？ Will the coating dissipate sooner if there is a significant amount of germs on the surface?
GEMAGIC™百里香塗層除了釋放百里香精油來進行滅活也會通過不同途徑來消毒，並非只單靠百里香精油。此外，早前在香港醫管局的為期半年的測試顯示，塗抹了塗層的隔離布簾仍可以有效的降低至少九成九的微生物量。
While GERMAGIC™ Thyme releases thyme essential oil for disinfection, GERMAGIC™ Thyme can perform multiple routes of disinfection and does not solely rely on thyme essential oil. Moreover, we have previously conducted a 6-month long experiment with Hong Kong hospitals and found that the partition curtains coated with our antimicrobial coating were able to maintain a more than 99% reduction in microbial count compared to uncoated curtains.
噴灑GEMAGIC™百里香塗層服務後在物件表面及玻璃上會有水漬應該怎樣處理？ What should I do if there are stains of water on the surface of the object and glass after spraying GERMAGIC™ Thyme Coating?
一般情況在噴灑GEMAGIC™百里香塗層後，只需要等待約15分鐘讓塗層乾透後再用清水抹擦即可。而在噴灑期間會釋出淡淡的百里香味道，大概只維持約3至5分鐘便會散去。
In general, you only need to wait about 15 minutes for the coating to dry after spraying the GERMAGIC™ thyme coating, and then wipe it with clean water. When spraying, it will release a light thyme fragrance which will be dispersed in 3 to 5 minutes.
噴灑GEMAGIC™百里香塗層前，我需要先清潔檯面（或表面）嗎？ Do I need to clean my table (or other surfaces) before applying GERMAGIC™ Thyme?
GEMAGIC™百里香塗層除了可替受污染的表面消毒，亦可提供長效保護。因此我們建議先清潔表面，以讓塗層可以均勻地依附在表面上。
While GERMAGIC™ Thyme can disinfect microbes on a contaminated surface, the coating aims to provide long-term protection. We recommend pre-cleaning the area of application so our coating can firmly attach onto the desired area instead of items laying on top of the area.
噴灑GEMAGIC™百里香塗層服務後可否仍然進行日常清潔？ Should I continue cleaning my table after applying GERMAGIC™ Thyme?
GERMAGIC™百里香塗層的用意是希望可以在清潔後但尚未到下次清潔時，中間能發揮消毒殺菌作用，加強清潔效能，提供安全的環境。我們建議待塗層乾透後，可使用潔凈的布料微浸於我們的GERMAGIC™百里香塗層增強劑或稀釋的漂白劑或消毒劑來清潔物件的表面。惟不可使用含有酒精及洗潔精成份的清潔用品，以免損害塗層效能。
GERMAGIC™ Thyme is designed to complement and reinforce routine cleaning practice to provide a safe environment in between cleanings. We recommend continuing surface cleaning by using a damp cloth soaked with our Coating Reinforcer or with diluted bleach. Avoid using alcohol or detergents.
如果我不小心使用了酒精或清潔劑，是否表示原先的塗層失效? I accidently cleaned my table with alcohol/detergent, does that mean my coating is gone?
GERMAGIC™百里香塗層可以承受5-6次的酒精或清潔劑的清潔，所以無需過於擔心。如果不太放心或已不太記得酒精或清潔劑的清潔次數，我們建議重新噴灑些塗層。
GERMAGIC™ Thyme can withstand multiple cleanings with alcohol and detergent. Therefore, there is no need to worry if the coated surface is accidently cleaned with alcohol and/or detergent for 5-6 times. We recommend reapplying the antimicrobial coating if you are uncertain about the number of accidental cleanings.
使用了GERMAGIC™百里香塗層是否可以減少個人清潔或消毒？ Can I pay less attention to my personal hygiene after applying GERMAGIC™ Thyme?
雖然GERMAGIC™百里香塗層可提供長效保護，並減少從物件所得的載體傳播機會，但是個人衛生還是要做好，如勤洗手、戴口罩、有充足睡眠等，才能全面對抗疫情。
Although GERMAGIC™ Thyme provides long-term protection and reduces the chance of indirect transmission, personal hygiene still needs to be well-maintained. We should wash hands frequently, wear masks, take enough rest, etc., to be fully prepared to fight the pandemic.
預約噴灑GERMAGIC™百里香塗層服務需要什麼流程？ What is the appointment booking process if I want to apply GERMAGIC™ Thyme Coating Service?
可以先跟我們客服聯絡，提供具體的服務地點，如有需要我們或需要上門預先評估。稍後我們會提供報價及服務時間，雙方確認後便可。
You can contact our customer service to advise of specific locations you would like us to service. We may need to visit the site concerned to evaluate in advance if required. We will provide quotation and service time later after confirmation from both parties.
